Privacy Notice.

 

Last updated December 2021

This Privacy Notice (“Notice”) explains what data we gather about you, what we use it for, and who we share it with in the management of our company and business development.  It sets out your rights and who you can contact for more information or questions.  It is also intended to help you in making informed decisions when using Temo's website, promotional services, and/or sharing data as part of our business development efforts.

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Introduction

This Notice explains the collection, use, sharing and retention by Temo of information that may identify you as an individual (“data”).  Temo may collect your data directly or from our third party suppliers when you:

• Interact or use our websites, including submitting forms to request contact, to provide a demo or downloading materials from our resources page

• Register and/or attend any of our events, webinars or client engagement sessions such as Temo Connect or other client events (collectively “Events”)

• Engage with our representatives at trade shows, conferences, Events, or other networking or business development engagements (collectively “Interactions”)

• Have agreed to receive direct marketing, a subscription or have cookies placed by Temo or third parties providing services to Temo

• Have connected with Temo business development team in relation to our services including any product enquiries, RFP or procurement interactions, proof of concept trial, contractual negotiations and service strategy discussions

• Are a named key contact or decision maker for one of our current or prospective clients including as a procurement, financial, or service relationship owner

We have tried to provide all the information we think you may want to know, but if you have any questions please contact us. 

 

What data is collected and why?

Temo may obtain your data from different sources and in different ways, for the purposes explained below. 

 

Access and Use of Temo Websites
When you access or use a Temo website, or online service, we will record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. With your consent, we also collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, providing you with content you may be interested in, making navigation on our site easier and to collect statistics which help us improve or further develop our websites, products and services. 

 

Responding to Your Request for Information, Order, or Support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, to participate in an Event or any other Interaction, we collect information necessary to fulfil your request, to grant you access, to provide you with support and to be able to contact you. For example, we collect your name and contact information, details about your request, company, position and your agreement with us and the fulfilment, delivery and invoicing of your order which we may follow up with a survey to assess your satisfaction. If you contact us we will keep a record of our correspondence or interaction. We retain such information for administrative purposes, defending our rights, and to develop our relationship with you.

 

Event Management
We may collect and use data in order to communicate about Events being run or attended by Temo, and your participation at these including registrations, management of participants attendance, event scheduling, and follow up on Interactions in relation to, or which occurred during, events.  The data may include your name, business contact information, office location, feedback, or information on your attendance or Event engagement and any other information that allows Temo to deliver a memorable experience for our guests specific to the Event.  During an Event, we may collect information (online or offline) such as participation in sessions and survey results. Events may be recorded and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by giving us your business card) we may use this to communicate with you. When you attend an Event or webinar organized we will ask your preferences on sharing your contact details with any Event sponsor or contributors. Based on your choice, we may share your contact details (such as your name, email address, company name and phone number) with the Event sponsor or contributor.

 

Managing Your Relationships & Services with Temo
In order to establish and manage our relationships with clients, prospects and partners Temo shall collect and use business contact information such as name, business contact details, company, position, location or job title. This information is used, and may be combined with other data, for purposes such as business development, contract management, fulfillment, delivery of products and services, provision of support, invoicing, resourcing, internal operations, technical alerts, administration and management of the services or the relationship. We use data that we observe about you from your interactions with our website, our email communications to/with you, and your Interactions with our employees to inform, manage and direct our business development relationships. We may also collect other information you chose to provide Temo with to establish, support, implement or manage our services and relationship with you such as meeting records, emails or other shared communication.

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Marketing
Most information we collect about you comes from our direct interactions with you. This may be combined with data we collect when you use our services, website, email communications, from outside organizations we work with or professional information that you share publicly such as on LinkedIn. When a third party gives us data about you, we make sure they have complied with the relevant privacy laws which may include, for example, that they have informed you of the processing, and have obtained any necessary permission for us to use that information as described in this Notice.  The data that we collect, either directly or indirectly, may be combined to help us improve accuracy, understand what products and services may be of interest to you and to check the effectiveness of our advertising activities. If you allow it, we may send you newsletters, blog notifications, special offers, and contact you about our products or services or information we think may interest you.  We may show or send you marketing material online on our own and other websites including social media, or by email, mobile phone, post or through smart devices and other digital channels. The data we collect also contributes to aggregated anonymized data analysis and business intelligence for our broader business development and marketing purposes.

 

Customer Feedback
While using Temo's services, you may be asked to provide feedback, complete a market research survey or share your opinion e.g. in the software directly, after receiving help from our support team or in a customer advisory board session. With permission Temo may use client testimonials. Providing this feedback is entirely optional.

 

Legal & Regulatory Obligations
We may use the data we collect to comply with any applicable law, court order, other judicial process, or the requirements of a regulator for example, keeping records for tax purposes or providing information to a public body or law enforcement agency. To protect the rights, property or safety of Temo or third parties, including other clients and users of our services, to investigate inquiries or disputes or enforce our agreements.

 

Business Management
Managing our financial position, business capability, planning, communications, corporate & risk governance, business operations, security audit and adding or testing systems, are all necessary for the effective and proper management of our business.  Temo, or one of our suppliers, may perform data analysis, data matching, research and profiling in order to support decision-making, improve our business, understand our customers’ behaviour, preferences, expectations, industry trends, benchmark, develop new products and services, and to improve the relevance of offers of products and services.  For these purposes, data you have given us is most often used in an anonymous and aggregate statistical form. 

Cookies and Similar Tracking Technologies

 

A cookie is a small piece of data (text file) that a website may store on your device to remember information about you, such as your language preference or login information in order to make the website work. Cookies are also set by Temo, and our third party service providers, for our advertising and marketing activities. As well as the cookies we use on our website, we use cookies and similar technologies within some of our newsletters, emails and other communications. We use these to monitor recipient actions such as email open, read or forwarding rates through embedded links within the messages. We collect this information to gauge user interest and to enhance future user experiences. To find out more about how we use cookies and email tracking, please see our Cookies Notice.

 

Special Categories of Data
Temo does not require special categories of data to deliver its services. However should you attend an Event hosted by Temo, or a meeting at one of or offices, you may choose to disclose information to help us ensure your comfort or enjoyment such as access or dietary requirements which may reveal information about your health or religious beliefs.